I help teams build quality and accountability into products and services people depend on. What makes this work meaningful to me is seeing where it reaches people in everyday life, from the technology behind public transportation and equipment used in hospitals to the banking services people rely on. In research, clear priorities and accountability help teams decide which ideas to pursue and how to turn them into practical solutions.
Over 24 years in technology, financial services, and engineering, I’ve worked at Siemens Technology, Credit Suisse, BNP Paribas, Nokia Siemens Networks, and Bosch. As Head of Quality Management for Siemens Technology’s U.S. region, I partnered with executive leadership to turn strategic priorities into programs that improved how we served customers, worked with external partners, and ran our operations. I led a redesign of the operating model and strengthened governance across the project portfolio. I brought delivery risks into leadership discussions earlier and helped teams put controls in place to meet and exceed customer expectations.
Continuous learning is part of how I work. I apply Microsoft 365 Copilot and knowledge-grounded AI agents to quality, audit, and strategic analysis. I also build and test agentic workflows in n8n and prototype conversational AI agents in ElevenLabs.